DCX Confex & Awards 2025

Event Overview

12th DCX Confex & Awards 2025 is a premier gathering for senior executives and thought leaders in digital and customer experience (CX), centered on exploring key themes including customer-centric digital transformation, omnichannel strategies, AI-driven CX, personalization at scale, and loyalty programs. The event will feature panel discussions, keynote sessions, and real-world case studies across industries.

Date & Venue

• Date: 10th September 2025

• Venue: The Westin Mumbai Garden City, Oberoi Garden City, Goregaon East, Mumbai, Maharastra

Agenda Highlights & Themes

• Core focus areas:

  Customer-centric digital transformation

  • Omni channel experience strategies

  • Personalisation at scale

  • AI-driven CX

  • Customer loyalty programs

• Format includes: Interactive panels, keynotes, and industry case studies.

Speakers & Attendees

A diverse lineup of industry experts will be presenting. Confirmed speakers include:

• Arti Saxena (Chief Growth Officer, Locobuzz)

• Mahendra Bindra (VP – Customer Experience, Unity Small Finance Bank)

• Vaibhav Rao (Asia Regional Director & Healthcare Experience Lead, Pfizer)

• Meena Bhatnagar (Global Head – CRM & CX, Malabar Group)

• Sajal Kumar (Head of Customer Experience, ZEE5)

• Panchali ChandraShekar (Head Global CX Hub, CT BA, Atlas Copco)

• Payal Chugh Vaidya (Chief Experience Officer, VML)

• Omkar Sawant (VP – IT, Axis Mutual Fund)
  …and many more leaders from Axis Bank, ZebPay, A.P. Moller – Maersk, Bajaj Group, The Souled Store, and others.

The event is designed for CX professionals across corporate hierarchies—from CXOs, Directors, and Heads to Executives in CX, Customer Relations, Digital, Analytics, Product Development, Contact Centre’s, and more.

Awards Categories

Organisation Awards:

• Best CX Strategy

• Best Contact Centre

• Best in Customer Satisfaction

• Best Use of Customer Insight & Feedback

• Impactful CX Strategy in Crisis

• Best Use of Technology in CX

• Best Use of Omnichannel in CX

• Best Customer Retention Strategy

• Digital CX Strategy of the Year

• Best Use of Data Analysis in CX

• Digital CX Organisation of the Year

• Digital CX Team of the Year

Individual Awards:

• Best CX Leader of the Year

• CX Professional of the Year

• Young CX Leader of the Year

• Women CX Leader of the Year

• CX Star of the Year

Partners & Sponsors

• Presenting Partner: Locobuzz

• Co-Presenting Partner: Sarv

• Platinum Partner: Uniphore

• Gold Partners: Haptik, Acefone

• Networking Partner: DevRev

• Media & other partners: Support the event’s reach and engagement

Why Attend & What’s in It for You

• Discover new technologies: From AI and CRMs to personalization platform

• Solve real CX challenges: Through workshops focused on churn, engagement, and omnichannel strategies

• Hear from industry leaders: Gain insights into future trends like predictive analytics and hyper-personalization

• Adapt to the new normal: Learn agile strategies for hybrid workplaces and aligning employee-customer experiences

• Expand your network: Collaborate with CX professionals, vendors, and thought leaders

Quick Summary Table