EUROPE’S PREMIER B2B EXPOSITION FOR CONTACT CENTRE TECHNOLOGY, AI AUTOMATION & CUSTOMER EXPERIENCE INNOVATION ARRIVES IN LONDON!
Organized by ROAR B2B, the flagship edition of the Contact Centre & Customer Experience Expo 2026 brings together over 3,500 CX leaders, contact centre directors, customer service operations heads, conversational AI innovators, and enterprise tech buyers across the global customer management ecosystem!
Hosted at the world-renowned ExCeL London, this mega 2-day trade exposition and multi-stage conference serves as an essential business platform for AI-driven customer service automation, omnichannel journey optimization, workforce engagement, and Voice of the Customer (VoC) analytics. Designed to elevate customer satisfaction (CSAT), lower cost-to-serve, and future-proof contact centre operations, the showcase connects leading CX software vendors, CCaaS providers, and BPO specialists directly with targeted enterprise buyers and operational decision-makers!
Dates: Wednesday, November 18 – Thursday, November 19, 2026
Hours: 09:30 AM – 04:30 PM (18 Nov) | 09:30 AM – 04:00 PM (19 Nov)
Venue: ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL, United Kingdom
Target Audience: Chief Customer Officers (CCOs), Heads of Customer Experience (CX), Contact Centre Directors, Customer Service Operations Managers, Conversational AI Leads, CCaaS Procurement Buyers, Customer Retention Strategists, and IT Infrastructure Directors.
Key Exhibition Pavilions & Core Sector Domains:
AI, Bots & Conversational Automation: Generative AI voicebots, intelligent virtual assistants (IVAs), real-time agent assist tech, automated ticket triage, and speech recognition.
CCaaS & Omnichannel Communication: Cloud contact centre infrastructure, unified communications (UCaaS), WhatsApp & social messaging integration, and seamless cross-channel routing platforms.
Customer Analytics & Voice of the Customer (VoC): Real-time sentiment analysis, interaction data mining, speech & text analytics, customer journey mapping, and predictive CSAT scoring.
Workforce Engagement Management (WEM) & WFM: AI-driven workforce management (WFM), quality assurance (QA) automation, gamified agent training, and burnout mitigation tools.
Security, Compliance & Payment Tech: Secure PCI-DSS compliant IVR payment processing, voice biometrics, fraud detection, and data privacy regulation tools.
B2B Matchmaking, 100+ Concurrent Seminars & Live Demos: Access expert-led keynote sessions across dedicated stages, inspect live CCaaS and AI platform demonstrations, engage in pre-scheduled 1-to-1 executive networking, evaluate enterprise software deals, and transform your CX architecture!
Elevate your customer journey, test next-generation contact centre technology live, and connect with industry leaders at ExCeL London!
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