The future of digital banking appears optimistic and digitally mature with the introduction of the Digital Banking Unit (DBU) and the planned incorporation of the metaverse with its enormous possibilities.
The Indian banking sector confronts challenges in real-time adoption, hyper-customization, and streamlining AI and Analytics in business processes. The advent of 5G will prompt the BFSI industry to leverage cloud technology for enhanced organization, cost management, and improved end-user support. Addressing the expanding talent gap amid dynamic changes in the environment is crucial; banks need to actively seek, nurture, and retain talent.
