Generative & Agentic AI in Service
Customer Engagement Platforms & CRM
Workforce Engagement Management (WEM)
THE PREMIER EXECUTIVE B2B CONFERENCE & STRATEGY SUMMIT FOR CUSTOMER EXPERIENCE, CONTACT CENTER LEADERSHIP & AI SERVICE TRANSFORMATION ARRIVES IN DENVER!
Organized by Gartner, Inc., the 2026 edition of the Gartner Customer Service & Support Conference brings together executive customer service leaders, Chief Customer Officers (CCOs), contact center operations directors, and enterprise IT strategists across top global corporations!
Hosted at the world-class Gaylord Rockies Resort & Convention Center in Aurora/Denver, Colorado, United States, this high-impact executive summit serves as the industry’s central strategic platform for transforming service operations. The event connects Generative and Agentic AI tools, Voice of the Customer (VoC) analytics, omnichannel routing platforms, and workforce engagement software directly with enterprise decision-makers looking to turn support organizations from cost centers into proactive value drivers!
📅 Dates: Wednesday, November 4 – Thursday, November 5, 2026
⏰ Hours: Executive Conference & Solution Showcase Schedule
- Wednesday, Nov 4: 8:00 AM – 5:30 PM (Analyst Keynotes, AI Strategy Tracks & Exhibit Showcase)
- Thursday, Nov 5: 8:00 AM – 4:30 PM (Interactive Workshops, 1-on-1 Analyst Meetings & Closing Briefings)
📍 Venue:Gaylord Rockies Resort & Convention Center, 6700 N Gaylord Rockies Blvd, Aurora, CO 80019 (Greater Denver Area), United States
🎯 Target Audience:Chief Customer Officers, Heads of Customer Service & Support, VP of Contact Center Operations, Customer Experience (CX) Executives, Customer Success Directors, and Enterprise IT Leads across Finance, Healthcare, Retail, Tech, and Telecom.
✨ Key Exhibition Sectors & Core Knowledge Domains:
🤖 Generative & Agentic AI in Service: Autonomous customer bots, real-time agent assist tools, automated QA, and conversational intelligence engines.
📊 Customer Engagement Platforms & CRM:Omnichannel routing, unified agent desktops, case management software, and Voice of the Customer (VoC) analytics platforms.
⚙️ Workforce Engagement Management (WEM):AI-driven forecasting and scheduling, performance management suites, agent retention tools, and hybrid workplace platforms.
📈 Value-Centered Service Models: Transitioning support from transactional cost centers to enterprise revenue and retention drivers.
🤝 Gartner Analyst 1-on-1 Consultations, Research Keynotes & Peer Executive Roundtables:Gain unbiased research-backed insights directly from Gartner analysts, evaluate emerging CX software platforms side-by-side in the Solution Showcase, build measurable AI implementation roadmaps, and participate in executive peer-benchmarking sessions!
Elevate your customer service operating model live, master AI-driven contact center strategies, and connect with global CX leaders at the Gaylord Rockies Resort & Convention Center!
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